Shipping & returns

Shipping Policy

Thank you for visiting and shopping at Euphoria Natural Health Inc. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur. 

Shipment to P.O. boxes or APO/FPO addresses

Euphoria Natural Health Inc. ships to addresses within the U.S. and Canada only via USPS or Canada Post. If shipping to a P.O box or to an APO/FPO address, ensure that your address is listed correctly. Consult your local postal service if unsure of the correct shipping address.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Euphoria Natural Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Note that all products purchashed from Euphoria Natural Health Inc. will ship from Squamish, British Columbia, Canada.

Damages

Euphoria Natural Health is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return:
1) Your item must be unused and in the same condition that you received it.
2) Your item must be in the original packaging.
3) Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.